About the Job
The Manager on Duty will act as lead staff for facility and department during shift hours and when the department supervisors are not in the facility. The Manager on Duty should have outstanding interpersonal and verbal communications in order to drive association and branch objectives of improving acquisition and retention of members, the ability to learn in a fast-paced environment, the ability to work in a team setting with both staff and volunteers, and the vision to see new opportunities and respond to them. They should have experience with computers, including personal computer applications such as database and word processing, have the ability to apply creative problem-solving to ensure member satisfaction and retention, and have the ability to respond to safety and emergency situations.
The Manager on Duty is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members by demonstrating our core values of caring, honesty, respect and responsibility. Individuals selected for this position welcome, educate and invite potential members to join our organization and deliver outstanding service to members and guests. It is our mission to change lives and the first step in this is to help potential members make that decision. All staff hired into this position will be evaluated within 90 days for productivity and effectiveness.
Salary range: $22.10 to $23.65 per hour
- 18+ years old
- High school diploma or equivalent
- Must be available for opening or closing shifts and one weekend day
- 1+ year of customer service experience
- Good working knowledge of Microsoft Office
- YMCA approved CPR and First Aid Certification (within 90 days of hire)
- 21+ years old
- Bachelor’s degree or equivalent
- 2+ years of customer service
- Bilingual skills in English and Spanish
- CRM software experience
All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records