About the Job
Under the direction of the Assistant Director of Treasure Island, Treasure Island Site Coordinator is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members interfacing with community - including youth/teens, families, neighbors, Y staff, and volunteers implementing efficient operational systems and maintaining up-to-date communication and messaging. The Treasure Island Site Coordinator will also be responsible with assisting with the opening and closing of the facility.
This position implements the Y’s Member Engagement Principals of welcome, connect, support, and invite during all member and guest interactions and maintains general knowledge of the facility, programs and activities at the Y. This position is responsible for helping to maintain a safe, clean, and accessible environment to establish a positive relationship with all members, program participants, and families that come through our doors. This position may be a part of a Member Engagement POD service line.
Salary Range: $24.00 to $29.00 per hour
Minimum Qualifications
- 21+ years old
- High school diploma or equivalent
- Must be available weekdays, evenings, and weekends
- 2 years customer service experience
- Computer literacy and knowledge of the Microsoft Office 365 Suite
- Strong interpersonal and customer service/phone etiquette skills
- Current YMCA-approved CPR and First Aid certification
Preferred Skills & Abilities
- 23+ years old
- Bachelor’s degree or equivalent
- 2 years YMCA membership sales experience, or equivalent, previous people supervision
- Bilingual skills in Spanish, Cantonese, and/or Mandarin
- Experience with Salesforce
All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records