About Digital Care Solutions:
Digital Care Solutions is a specialized care management platform tailored for managing high-risk diseases. The platform offers programs that are meticulously designed to improve patient outcomes through the promotion of adherence to disease-specific treatment protocols. Serving as a supplementary service, Digital Care Solutions aims to seamlessly augment patient care and broaden the range of services offered within healthcare practices. You can visit our website for further information https://digitalcaresolutions.com/.
Job Summary:
Our specialized chronic care programs telephonically provides personalized guidance on issues regarding chronic care management and physiological wellness, or other personal matters. As a Health Coach in the Health and Wellness unit, you will telephonically consult with clients on topics such as diet, exercise, and healthy lifestyle choices.
Primary Responsibilities:
- Conduct personalized consultations with each client
- Identify and provide appropriate resources for clients' presenting issues
- Maintain complete and accurate documentation of cases and metrics in our proprietary database
- Demonstrate a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs) and makes appropriate cross-referrals
- Educate clients about services, eligibility and referral processes with a positive and professional approach
- Develop strong relationships with internal and external customers and responds to all inquiries in a timely manner
- Demonstrate ComPsych's strong client focus and promise to over-deliver on customer expectations
- Structure the coaching sessions, assesses the clients readiness to change and establishes targeted goals to achieve a high level of participant satisfaction and results
- Positively and professionally educate clients about the coaching process and the value of the wellness services available to them
- Participate in the development of client education materials
- Participate in the ideation and development of program enhancements and demonstrates the ability to effectively manage and complete assigned projects
- Other duties as assigned
Job Qualifications:
- Certification is required, or Bachelor's degree in a related field such as Nutrition, Exercise Science, or Health Science.
- 1-2 years related experience required
- Must be available to work between in office Monday - Friday 10:00a – 5:00p
- Superior active listening and coaching skills and a demonstrated ability to be empathetic to client concerns
- Certifications in one or more of the following areas is a plus: Certified Health Education Specialist, Wellness Coach, or Nutritionist
- Outstanding customer service skills